Dalia Hamad

Sales Manager • Customer Experience • Retail Operations

Profile

Results-driven Sales Manager with experience leading retail operations, improving customer satisfaction, and driving revenue growth. Skilled in team leadership, sales strategy, and delivering high-quality customer experiences in fast-paced environments.

Passionate about technology, business growth, and creating efficient systems that improve both employee performance and customer engagement.

Experience

Store Manager

Boost Mobile

July 2022 – Present

  • Managed daily store operations and team performance
  • Increased sales through customer-focused strategies
  • Trained and supervised staff to improve efficiency
  • Resolved customer concerns and improved satisfaction ratings

Sales Representative

Metro by T-Mobile

November 2019 – June 2022

  • Assisted customers with mobile plans and device selection
  • Consistently met and exceeded sales targets
  • Provided technical support and troubleshooting

Education

University of Wisconsin-Milwaukee

2022

Bachelors of Art

Focused on developing analytical, communication, and problem-solving skills applicable to business and technology environments.